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  • GDPR Compliance

    2025-02-23 15:37:53
    it’s very important to note that you as 2Desk tenant are the data controller that process the information you store. We can offer various features that wi...
  • Multichannel Two Factor Authentication - MFA

    2025-02-23 16:20:24
    Go to Settings menu: MFA -> Settings. Enter the necessary configuration in...
  • Disabling Knowledge Base

    2025-02-23 16:59:01
    Customers area In case you don’t need the knowledge base on the customers are there i...
  • HotKeys

    2025-02-23 17:06:13
    2Desk supports various hot keys for the most important features to speed the working workflow with the CRM. The following hotkeys are only available for the ad...
  • Staff Members Not Receiving Email When New Ticket Is Created or Reply Is Posted

    2025-02-23 17:08:41
    If you are experiencing this problem make sure that you/other staff members belong to the department in which this ticket is assigned. ...
  • How totals are calculated

    2025-02-23 18:01:24
    How 2Desk calculates invoic...
  • Staff Permissions Explained

    2025-02-23 18:08:00
    Permissions Access Path ...
  • Importing Data

    2025-02-23 18:13:31
    You can import leads, customers, and items into your 2Desk database via .csv file. The proces...
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