Embeddable ticket form in 2Desk is a predefined form for tickets added, which you can add to your websites with an iframe and when a user submits the ...

What is departmental email? A departmental email accou...

Qu'est-ce qu'une messagerie départementale ? Une boîte de r...

Choose your Departments. ...

Choisissez vos départements. ...

2Desk CRM offers you the ability to auto close inactive tickets for a certain time. This opti...

By default access to tickets to none staff members will be disalowed. If you need w...

Ticket services is a feature in 2Desk CRM that allows your customer to select to what service/product this ticket is related whe...

To add private ticket note open the ticket and click on the Notes tab from on top....

For the support feature allowed file extensions are separated from the global system allowed file extensions. ...

Go to Setup -> Settings -> Tickets -> Maximum ticket attachments to adjust maximum tickets attachments....

When replying or opening ticket click on the button Insert knowledge base link. ...

Setup some predefined replies that ...

You can change the ticket status without making the reply. Open the ticket you want to change...

You can easily customize ticket status by going to Setup->Support -> Ticket statuses ...

You can easely customize ticket priorities by going to Setup-> Support -> Ticket priority ...

You can easily customize all ticket email templates by going to Setup -> Email Templates -> Tickets ...

To open new ticket click on the sidebar menu item Support -> New Ticket ...