Embeddable ticket form in 2Desk is a predefined form for tickets added, which you can add to your websites with an iframe and when a user submits the form the ticket will automatically open a ticket in the system. You can use this form eq for a way your customers to contact you or offer support via this form on multiple websites.
Imagine you have 5 websites, you can embed the form in all 5 websites and in this case all the form submits will be created as a ticket in your 2Desk installation, in this case all your staff members/sales agents will be able to view the requests send and take appropriate actions in no time. If the email field in the ticket form already exists as a contact in 2Desk under specific customer, the system will auto add this ticket to this contact.
You can even add custom fields in the form, in Setup->Custom Fields if you create a custom field that belongs to tickets, a new checkbox will be shown at the bottom Show on ticket form, tick this checkbox if you want this custom field to be shown on the ticket form.
The form URL can be found at Setup->Settings->Support->Ticket Form.
The system will automatically show you a sample iframe embeddable code which you can copy and paste in your website.
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